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Event Terms and Conditions
CONFIRMATION:
Our official confirmation, invoice and hotel booking details will
be emailed to you within 3 days of receiving your registration.
PAYMENT:
Payment of the full delegate fee is due 14 days after the invoice
date, or immediately, if the registration is made within one month
of the event. Our invoice will show your registration fee in three
currencies: UK Pounds, Euros and US Dollars. Our full bank account
details are on the invoice.
Please note your booking is valid only after full payment is received.
We recommend you check with your Finance Department that payment
has been made before traveling to the conference.
CANCELLATIONS:
Made one month prior to the start of the conference will be refunded
less a 50% administrative charge. Refund will be made after the
conference.
Made within one month of the start date of the conference will receive
no refund. Substitutes are acceptable at any time.
FORCE MAJEURE:
Please note that in case of force majeure The World Refining Association
is relieved of all obligations. Force majeure includes any circumstances
beyond the will of The Energy Exchange Ltd, that impedes permanent
or temporary compliance with the obligations, such as ‘acts
of god’ including war, danger of war, government regulations,
revolts, strikes, transportation difficulties, fire or severe disturbances
affecting the conference organisation or its suppliers.
CUSTOMER SERVICES/ACCOUNTS ENQUIRIES:
For questions concerning your registration, attendance, visa support
and invoice payments, please contact our Customer Services Department:
Tel: + 44 (0) 1242 529 090
Fax: + 44 (0) 1242 529 060
Email: a.andrejeva@theenergyexchange.co.uk
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